nustarr Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and nustarr ("nustarr", "we", "us", "our"), the operator of the online gaming platform accessible at nustarr.net. These Terms apply to all products and services offered through the nustarr platform, including but not limited to live casino games, slot games, sports betting, bingo, esports betting, and fishing games.

By accessing or using any part of the nustarr platform — including browsing the website, creating an account, making a deposit, or placing a wager — you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree to any part of these Terms, you must immediately cease using the nustarr platform and close your account if one has been created.

nustarr reserves the right to modify, update, or replace any portion of these Terms at any time and without prior notice. Changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically. Continued use of the nustarr platform after any modifications have been posted constitutes your acceptance of the revised Terms.

Access to and use of the nustarr platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which the account remains active:

• You must be at least 21 years of age, in compliance with PAGCOR regulations governing online gambling in the Philippines.
• You must be physically located in a jurisdiction where online gambling is lawful at the time you access and use the platform.
• You must not be acting on behalf of another person or entity when registering or placing wagers.
• You must not be a current employee, officer, director, or contractor of nustarr, nor an immediate family member of such a person, for the purposes of placing real-money wagers.
• You must not have been previously excluded, suspended, or banned from the nustarr platform, nor be subject to any voluntary self-exclusion arrangement that remains in effect.
• You must have the legal capacity to enter into a binding contract under Philippine law.

nustarr reserves the right to request documentary proof of age, identity, and location from any account holder at any time. Acceptable documents include a valid Philippine passport, SSS/GSIS ID, PhilHealth ID, driver's license, or any government-issued photo ID. Failure to provide satisfactory documentation within the timeframe specified by nustarr may result in account suspension and withholding of pending withdrawals until verification is completed.

To access real-money gaming features on the nustarr platform, you are required to complete the account registration process and provide accurate, current, and complete information as prompted. You agree to maintain and promptly update your account information to keep it accurate, current, and complete at all times.

3.1 One Account Per Player

Each player is permitted to hold only one active nustarr account. Creating multiple accounts ("multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If nustarr identifies multiple accounts registered to the same individual — whether by name, address, device fingerprint, IP address, payment method, or other means — nustarr reserves the right to close all accounts, void all associated bonuses and winnings, and permanently ban the player from the platform.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your nustarr login credentials, including your username and password. You must not share your login details with any third party. nustarr will not be liable for any losses arising from unauthorized use of your account where you have failed to maintain the security of your credentials.

You must notify nustarr's support team immediately at [email protected] if you suspect that your account has been accessed without your authorization. nustarr may temporarily suspend your account pending investigation in such circumstances.

3.3 KYC Verification

nustarr is required under PAGCOR regulations and applicable Philippine Anti-Money Laundering laws to conduct Know Your Customer ("KYC") verification on all accounts. You may be required to submit copies of government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed or at any point during your account's lifetime. Failure to complete KYC verification will result in withdrawal requests being placed on hold until the process is completed.

All financial transactions on the nustarr platform are denominated in Philippine Peso (PHP / ₱). nustarr does not accept deposits or process withdrawals in foreign currencies. Any currency conversion is the sole responsibility of the player's financial institution or e-wallet provider.

4.1 Accepted Payment Methods

nustarr currently accepts deposits and processes withdrawals via the following methods:

nustarr reserves the right to add, modify, or remove accepted payment methods at any time without prior notice. Players should check the Cashier section of the platform for the current list of available methods.

4.2 Deposit Conditions

Deposits must be made using a payment method registered in your own name. nustarr does not accept deposits from third-party accounts. Minimum and maximum deposit limits apply and are displayed in the Cashier section. Deposits are generally credited to your nustarr account balance in real time or within a few minutes of confirmation.

4.3 Withdrawal Conditions

Withdrawals will only be processed to a payment method that matches the account holder's verified identity and that has been used for at least one prior deposit, where technically possible. GCash withdrawals for fully verified accounts are typically processed within 5 to 15 minutes. Bank transfers to BPI, BDO, and Metrobank are processed within the same banking day for requests submitted before 3:00 PM Philippine Standard Time on business days.

nustarr reserves the right to request additional documentation before processing any withdrawal and to delay or decline withdrawals where fraud, money laundering, or a breach of these Terms is suspected.

4.4 Anti-Money Laundering

nustarr operates in compliance with the Philippine Anti-Money Laundering Act (AMLA) and its implementing rules. nustarr may freeze accounts, delay withdrawals, and report suspicious transactions to the appropriate authorities where required by law. Depositing funds for purposes other than genuine gaming activity — including but not limited to money laundering, structuring, or funds placement — is strictly prohibited and will result in immediate account termination and referral to law enforcement.

nustarr offers various bonuses, free bets, cashback offers, and promotional incentives to eligible players from time to time. All bonuses and promotions are subject to the specific terms published alongside each offer, as well as the general conditions set out in this section.

5.1 Wagering Requirements

Unless explicitly stated otherwise in the specific promotion terms, all bonus funds credited to a nustarr account are subject to wagering requirements before they can be withdrawn as cash. The applicable wagering multiplier, eligible game contributions, minimum odds requirements, and time limits will be clearly stated in the promotion terms for each individual offer.

5.2 Bonus Abuse

nustarr reserves the right to void bonuses and any winnings derived from bonuses where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same offer, using automated betting strategies to fulfill wagering requirements with minimal risk, coordinated play between multiple players to exploit promotional offers, or any other conduct that nustarr determines to be contrary to the spirit of the promotion.

5.3 Modification and Withdrawal of Promotions

nustarr reserves the right to modify, suspend, or terminate any promotion at any time, including imposing additional terms where abuse is identified. Bonuses credited in error will be removed from player accounts without prior notice.

All games available on the nustarr platform operate according to their respective published rules, which are accessible within each game interface. By placing a wager on any game, you confirm that you have read and accepted the applicable game rules.

6.1 Finality of Results

All game results, once settled, are final and binding. nustarr will not reverse or void a settled wager except in cases of a documented technical malfunction or a demonstrable error in the game result. Any such disputes must be raised with nustarr's support team within 72 hours of the game result being settled.

6.2 Technical Malfunctions

In the event of a technical malfunction, network interruption, or system error during active gameplay, nustarr reserves the right to void the affected round or bet and return the wager amount to the player's account. nustarr's liability in such cases is strictly limited to the amount of the original wager placed on the affected round.

6.3 Minimum and Maximum Wager Limits

Minimum and maximum wager limits apply to all games and betting markets on the nustarr platform. These limits are displayed within each game interface or betting market and may vary by game type, table, or promotional period. nustarr reserves the right to adjust limits at any time without prior notice.

6.4 Currency

All wagers, winnings, and account balances on nustarr are denominated in Philippine Peso (PHP). Where cryptocurrency deposits (Bitcoin or USDT) are used, the equivalent PHP value is calculated at the prevailing exchange rate at the time of deposit. All subsequent gaming activity and withdrawals are conducted in PHP.

nustarr is committed to promoting responsible gaming and to helping players maintain control over their gambling activity. Gambling should be treated as a form of entertainment, not as a method of generating income or resolving financial difficulties.

nustarr provides the following responsible gaming tools to all account holders, available through the Account Settings section of the platform:

• Deposit Limits — Set daily, weekly, or monthly deposit caps on your account.
• Session Time Limits — Receive notifications when you have been playing for a specified period of time.
• Loss Limits — Set a maximum loss threshold per day, week, or month.
• Cooling-Off Periods — Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion — Permanently or indefinitely close your nustarr account and prevent re-registration for a specified period.

Increasing a limit or removing a cooling-off period is subject to a mandatory cooling-off period of not less than 24 hours before the change takes effect. Self-exclusion requests are processed immediately and are irrevocable for the duration of the exclusion period selected.

The following actions are strictly prohibited on the nustarr platform. Any player found to have engaged in prohibited conduct may have their account immediately suspended or permanently closed, all associated balances and winnings forfeited, and may be subject to legal action.

• Registering or using a nustarr account if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other time.
• Creating or operating more than one nustarr account.
• Using software, bots, algorithms, scripts, or any automated tools to place bets, exploit game mechanics, or interact with the platform in a non-human manner.
• Exploiting errors, bugs, or glitches in any game or platform feature, including software errors that result in incorrect odds or game outcomes.
• Engaging in any form of collusion, match-fixing, or coordination with other players to gain an unfair advantage.
• Using a payment method that does not belong to you or that has been obtained fraudulently.
• Attempting to launder money or conduct any transaction that contravenes the Philippine Anti-Money Laundering Act.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code of any nustarr software.
• Engaging in any conduct that nustarr, in its sole discretion, determines to be abusive, threatening, or harmful toward nustarr staff or other players.

All content on the nustarr platform — including but not limited to the nustarr name, logo, website design, software, graphics, game interfaces, text, marketing materials, and data — is the exclusive property of nustarr or its licensed game content providers and is protected by applicable intellectual property laws, including the Philippine Intellectual Property Code (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustarr platform solely for your personal, non-commercial gaming activity in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, publish, or create derivative works from any nustarr content.
• Use nustarr's trademarks, logos, or brand elements without prior written consent.
• Scrape, crawl, or data-mine the nustarr platform using automated tools.
• Frame or mirror any portion of the nustarr platform on another website or application.

Any unauthorized use of nustarr's intellectual property constitutes a material breach of these Terms and may give rise to legal action.

To the fullest extent permitted by applicable Philippine law, nustarr's aggregate liability to any player in connection with the use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

nustarr shall not be liable for:

• Any losses arising from gambling activity, whether or not related to a technical error.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Loss of profits, data, goodwill, or business opportunity.
• Service interruptions caused by circumstances beyond nustarr's reasonable control, including telecommunications failures, power outages, natural disasters, government actions, or cyberattacks.
• Any loss or damage resulting from your reliance on information provided on the platform that was not accurate at the time you relied on it, where that inaccuracy was caused by circumstances outside nustarr's control.

Nothing in these Terms shall limit or exclude nustarr's liability for death or personal injury caused by nustarr's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Philippine law.

nustarr reserves the right to suspend, restrict, or permanently close any player account at any time and for any reason, including but not limited to:

• A breach or suspected breach of these Terms.
• A player's failure to complete KYC verification within the required timeframe.
• Receipt of a valid self-exclusion or third-party exclusion request.
• A regulatory instruction or court order requiring account suspension or closure.
• Suspected fraudulent, criminal, or otherwise unlawful activity associated with the account.
• Inactivity for a continuous period exceeding 12 months.

11.1 Player-Initiated Closure

You may close your nustarr account at any time by contacting support. Upon closure, any verified remaining balance will be returned to you via your verified payment method, net of any applicable pending bonus wagering requirements. Pending withdrawal requests will be processed in accordance with standard processing times.

11.2 Dormant Accounts

Accounts that have had no login activity for a continuous period of 12 months or more are considered dormant. nustarr reserves the right to apply an administrative maintenance fee to dormant accounts, as disclosed in the platform's fee schedule. Players will be notified by email before any dormancy fee is applied. If a dormant account balance reaches zero, the account may be closed.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

12.1 Dispute Resolution Process

In the event of a dispute between you and nustarr, you are encouraged to contact nustarr's support team in the first instance. nustarr aims to resolve all player disputes within 10 business days of receiving a formal written complaint submitted to [email protected].

If nustarr is unable to resolve your complaint to your satisfaction, you may escalate the matter to PAGCOR, the regulatory body overseeing nustarr's operations, in accordance with PAGCOR's applicable complaint resolution procedures. nustarr will fully cooperate with any PAGCOR investigation or mediation process.

12.2 Jurisdiction

You irrevocably agree that the courts of the Republic of the Philippines shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to nustarr's right to bring proceedings against you in any other court of competent jurisdiction.

12.3 Severability

If any provision of these Terms is found by a competent court or regulatory authority to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

12.4 Entire Agreement

These Terms, together with the nustarr Privacy Policy, Responsible Gaming Policy, and any applicable game or promotion rules, constitute the entire agreement between you and nustarr with respect to your use of the platform and supersede all prior agreements, representations, and understandings, whether written or oral.